Taxes & Customs
We recommend that you check dhl's help page.
For more information, contact the local customs organization or other authorities.
Shipping costs vary depending on where you live, the weight of your package and the shipping method you choose.Exact shipping rates will be displayed during the checkout process.
We ship on the next 7 business day after the order confirmation date. Our business days for shipping are Monday through Friday, and we are closed on Saturdays, Sundays, holidays, summer and New Year's holidays. Please note that we are closed on Saturdays, Sundays, national holidays, summer and New Year's holidays.
* The number of business days for shipment may vary depending on the time of year.
●Tracking Number notification
After the product is shipped, we will send you a shipment completion e-mail with the tracking number of the courier company. You can check the delivery status from the tracking number. For details, please check the courier company's package tracking page. International shipping is handled by DHL.
●Change of Shipping Address
We prepare for shipment at any time after sending the "Order Confirmation E-mail". Once you receive the "Order Confirmation E-mail", changes to your order (including date/time changes, address changes, and cancellations) are not possible. Please understand this in advance. If you wish to change your delivery address, please change the delivery address (forwarding) by yourself after you receive the "Order Confirmation E-mail".
Returns due to defective products or shipping errors
Returns for customer reasons.
Only "HAA for bath Hibi (10 packets)", "HAA for bath Hibi (5 packets)" and "HAA for bath small box" can be gift wrapped for a fee. Please select the "Gift wrapping" and "Wrapping bag" check boxes when you add the product to your cart from the product detail screen.