Help Center

Order confirmation emails are usually sent within a few business days after an order is placed, but if you do not receive it after waiting a few days, it may have been sorted into your junk mail. Please check your junk mail box and if you do not see it, please contact us. To ensure that you receive our e-mails smoothly, please set up your domain name and e-mail address to receive "@haajapan.com" in the "Allow e-mail addresses to be received" settings.

We accept PayPal, Visa, Mastercard and American Express credit cards. We also accept Google Pay, Apple Pay, and Shop Pay.

Receipts can be issued for each order from the order history on My Page, the order completion screen, or the order completion e-mail. If you would like to change the name of the recipient, please contact us using the inquiry form.

Shipping costs vary depending on where you live, the weight of your package and the shipping method you choose.Exact shipping rates will be displayed during the checkout process.

Delivery date cannot be specified.

After the product is shipped, a shipment completion e-mail with the courier company's invoice number is sent. You can check the delivery status from the invoice number. For details, please refer to the courier company's package tracking page.

1. returns for customer reasons
Please contact us within 7 days of receipt of your merchandise by using the contact form below to provide us with your order number and details of the merchandise you wish to return. We will only accept returns that are unused, unopened, and in the original packaging.

2. returns or exchanges due to defective products or shipping errors
If you have received defective merchandise or merchandise that is different from what you ordered, please contact us within 7 days of receiving the merchandise by using the contact form below to provide us with your order number and details of the merchandise you received. Our support team will do its best to assist you.

https://haajapan.com/pages/contact

We will prepare for shipment at any time after the "Order Confirmation E-mail" is sent. Once you receive the "Order Confirmation E-mail," changes to your order (including date/time changes, address changes, and cancellations) are not possible. Please understand this in advance. If you wish to change your delivery address, please do so by yourself after receiving the "Order Confirmation E-mail".

Although Yunohana are used as raw materials, they are refined and do not contain sulfur, which can damage bath tubs.

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Avoid using bathtubs made of natural marble, as the surface may lose its luster or become discolored. Also, avoid using wooden bathtubs, as they may become covered with a smear that is difficult to remove.

Since it does not contain sulfur, which can damage bathtubs, it can basically be used. However, 24-hour baths with a filtration function should not be used, as the muriarashi component may adhere to the filtration system and degrade the filtration function.

Leftover water can be used for washing clothes, but should not be used in combination with fabric softener or for washing freshly laundered clothes. Do not leave the water to soak, and use clean water for rinsing.

We recommend starting from a thinner layer around 3-4 months of age, when the baby's skin becomes more stable.

As our products are shipped from Japan they may be subject to taxes and to customs fees in the country of delivery. These costs are the customer’s responsibility.

We recommend that you check dhl's help page.
https://mydhl.express.dhl/jp/en/help-and-support/faqs/duties-and-taxes.html

Due to shipping regulations out of our control, we cannot claim orders as gifts at customs.

Packages are sometimes sent back to our offices for a variety of reasons (incomplete shipping address, package was not picked up within post office retention period, etc.). In these cases, the customer is responsible for paying the fee to re-ship the package. If you do not want to pay a re-shipping fee, we will refund your order (minus the shipping fee, if applicable).

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Orders sent with our registered/tracked shipping method generally take around 9-20 business days to be delivered. These estimated windows begin after orders leave our warehouse. Please contact us if your package is not delivered within the estimated shipping window.Also don’t be alarmed if your package looks like it is stuck in japan on the JP Post website! In most cases, once your order has left Japan, tracking can take up to a few weeks to update on your regional postal service website once it is in the hands of your regional shipping provider. Your tracking will begin to update again after your package arrives in your country.

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We can include a paper bag with your order for a fee. Please select your desired size from the order page below.
https://https://haajapan.com/products/paper-bag

Invoice and other documents will be included for customs clearance.