ヘルプセンター

The most convenient way to place the order is via our online checkout. Just click the ‘Add to Cart’ on the product you wish to buy to add it to your cart. You may choose ‘CHECKOUT’ at any time to check out the products in your cart. The on-screen instructions will guide you through the process

Depending on the delivery destination, you can select the currency as Yen (JPY), Australian Dollar (AUD), Euro (EUR), New Taiwan Dollar (TWD) or United States Dollar (USD).

Be sure to select the currency of the destination country.

Languages can be selected from ‘Japanese (JA)’, ‘English (EN)’ and ‘Taiwanese (ZH-TW)’.

Please select from the pull-down menu in the top right-hand corner of the screen.

Only "HAA for bath Hibi (10 packets)", "HAA for bath Hibi (5 packets)" and "HAA for bath small box" can be gift wrapped for a fee. Please select the "Gift wrapping" and "Wrapping bag" check boxes when you add the product to your cart from the product detail screen.

We can include a paper bag for a fee. Please select your desired size from the order page below.

https://haajapan.com/products/paper-bag

We Ship to Australia,Taiwan,United States of America,France. However customer will be responsible for paying shipping, duty, tax or any other type of charges.

We ship on the next 7 business day after the order confirmation date. Our business days for shipping are Monday through Friday. Please note that we are closed on Saturdays, Sundays, national holidays, summer and New Year's holidays.

We Ship to Australia,Taiwan,United States of America,France. However customer will be responsible for paying shipping, duty, tax or any other type of charges.

We ship on the next 7 business day after the order confirmation date. Our business days for shipping are Monday through Friday. Please note that we are closed on Saturdays, Sundays, national holidays, summer and New Year's holidays.

After the product is shipped, we will send you a shipment completion e-mail with the tracking number of the courier company. You can check the delivery status from the tracking number. For details, please check the courier company's package tracking page. International shipping is handled by DHL.

We prepare for shipment at any time after sending the "Order Confirmation E-mail". Once you receive the "Order Confirmation E-mail", changes to your order (including date/time changes, address changes, and cancellations) are not possible. Please understand this in advance. If you wish to change your delivery address, please change the delivery address (forwarding) by yourself after you receive the "Order Confirmation E-mail".

We accept PayPal, Visa, Mastercard and American Express credit cards. We also accept Google Pay and Shop Pay.

As our products are shipped from Japan they may be subject to taxes and to customs fees in the country of delivery. These costs are the customer’s responsibility. Please note that taxes and customs fees may be charged separately by the delivery company and are not included in the price paid on the official HAA online store.We recommend that you check dhl's help page.https://mydhl.express.dhl/jp/en/help-and-support/faqs/duties-and-taxes.htmlFor more information, contact the local customs organization or other authorities.

Please contact us within 7 days of receipt of your merchandise by using the contact form below to provide us with your order number and details of the merchandise you wish to return. We will only accept returns that are unused, unopened, and in the original packaging.

https://haajapan.com/pages/contact

If you have received defective merchandise or merchandise that is different from what you ordered, please contact us within 7 days of receiving the merchandise by using the contact form below to provide us with your order number and details of the merchandise you received. Our support team will do its best to assist you. https://haajapan.com/pages/contact

Coldness・Rashes・Nerve pains・Rheumatoid arthritis・frostbite・cracked skin・bruises・sprains・hip pain・hemorrhoids・heat rashes・eczema・alleviation of fatigue・coldness before and after pregnancy・acne

Can be used from around 3-4 months of age, when the baby's skin is more stable.

The HAA for bath series contains natural ingredients derived from ‘Beppu yunohana’ and dares not to use fragrance, leaving the ingredients as they are, fragrance-free, for easy use by everyone.

It is also recommended for times of the year when you are sensitive to odours. However, please avoid if you have been advised to do so by a doctor.

Also, please note that the bathtub may become slippery.

Use approximately 30 to 60 grams per 200 liters of bathwater, and stir well before bathing.

Avoid using bathtubs made of natural marble, as the surface may lose its lustre or become discoloured.

Also, avoid using wooden bathtubs, as they may become covered with a smear and be difficult to remove.

HAA for bath does not have a use-by date.

If unopened after manufacture, HAA for bath can be used safely with no quality problems for more than three years.

After opening, the bath salts should be used as soon as possible, avoiding humidity, etc., as the quality may have deteriorated, depending on the storage conditions.